When NetSuite is first implemented, it can feel like you’ve finally upgraded to a system that can scale with your business. But over time, many companies find themselves stuck — struggling to keep up with updates, maintain configurations, or get meaningful support. NetSuite is powerful, but it’s not self-sustaining. Without the right help, that power can go underutilized.
At Foretopia, we provide NetSuite Support & Managed Services to businesses across a wide range of industries — and we’ve seen firsthand how the right ongoing support can turn frustration into clarity. Below are seven common problems NetSuite users face, and how a managed services provider (like us 😉 can help solve them.
1. System Performance Degrades Over Time
As your business grows and your NetSuite usage expands, system performance can suffer. Pages load slower, processes take longer, and users grow frustrated.
A managed services partner monitors system health proactively — optimizing scripts, reviewing workflows, and streamlining data structures. At Foretopia, we apply performance best practices as part of our NetSuite Optimization services to ensure your instance runs as smoothly in year five as it did on day one.
2. Your Internal Admin Is Overwhelmed
Many companies assign one person — often someone with another full-time job — to manage all things NetSuite. But keeping up with day-to-day tasks, user issues, and strategic improvements is more than a one-person job.
With managed services, you get a team. From setting up new roles to refining saved searches to planning integrations, we act as an extension of your business, delivering expertise across NetSuite Customization, administration, and optimization — without hiring in-house.
3. Workflows and Automations Get Stale
NetSuite’s workflow engine is powerful, but once workflows are created, they’re often left untouched for years — even when business processes evolve. This leads to inefficiencies, user workarounds, and poor data quality.
A managed services partner routinely reviews automations and suggests updates that align with your current operations. Whether it’s modifying approval logic or updating scripts for a new revenue model, Foretopia’s team ensures your workflows evolve alongside your business.
4. Support Tickets Take Too Long to Resolve
While NetSuite does offer official support, it’s often slow, reactive, and limited in scope. If your issue isn’t tied to a system-wide error or core functionality, you may wait days — or longer — for a resolution.
With Foretopia’s NetSuite Support & Managed Services, we provide fast, business-specific support. We don’t just help you fix errors — we help you understand the root cause and prevent repeat issues. You get timely answers from consultants who know your environment.
5. Integrations Break (and No One Notices Until It’s a Problem)
Many businesses rely on critical integrations with third-party apps — for ecommerce, CRM, logistics, or billing. When those integrations fail silently, it can lead to missing data, failed transactions, and reporting errors.
Our NetSuite Integration team actively monitors your integrations and logs. We ensure that when APIs change or credentials expire, your team is alerted and the issue is resolved before it causes damage. Managed services bring the eyes and accountability that point-to-point integrations often lack.
6. Employees Don’t Fully Use NetSuite (or Use It Incorrectly)
Even after investing in training during implementation, most companies experience a decline in user adoption and best practices over time. New employees aren’t onboarded correctly, and power users may never be trained beyond the basics.
Through NetSuite Training, our managed services offering includes on-demand and ongoing support to help teams use NetSuite more efficiently. We offer tailored sessions and self-help resources that empower users — from finance to sales — to use the system with confidence.
7. You’re Stuck with the Setup from Day One
When NetSuite was first implemented, it likely reflected your business at that moment. But what happens when you expand, enter new markets, or shift your operating model? Many businesses never revisit their setup — even after massive growth.
If this sounds familiar, you might relate to our post “Signs Your Business Has Outgrown its Current Systems.” NetSuite can evolve with you, but only if someone is actively helping it do so. Through services like NetSuite Account Rescue and optimization reviews, Foretopia helps businesses realign their NetSuite instance to match their current and future goals.
Why Managed Services Make Sense for Growing Businesses
The reality is that NetSuite isn’t a “set it and forget it” solution. It’s a platform that can grow and evolve with your business — but only if you have the right team behind it. With managed services from Foretopia, you get:
- Ongoing support and issue resolution
- Strategic optimization and automation
- Proactive performance monitoring
- Integration maintenance and alerts
- Expert training and user onboarding
- Configuration updates as your business grows
Whether you’re in Manufacturing, Wholesale & Distribution, Retail, Professional Services, or Technology, our managed services adapt to your workflows and industry-specific needs.
Ready to Take the Pressure Off Your NetSuite Admin?
If your team is feeling overwhelmed, your users are struggling, or your system just isn’t delivering the value it should, Foretopia’s NetSuite Managed Services can help.
Let us handle the technical side — so your business can focus on what it does best.
Let’s have a conversation. Fill out the form on the sidebar and we’ll get in touch.
